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Help! Canon MX922...paper tray won't open....what could be…

Customer Question
Help! Canon MX922...paper tray...

Help! Canon MX922...paper tray won't open....what could be wrong. I'm a woman, 68 :) :)...........and a widow. :(

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Got at costco 3-4 years ago

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac.......OS-something

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Months I could always hurt my fingers wiggling it out

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Connect how?

Submitted: 5 months ago.Category: Printers
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Answered in 3 minutes by:
11/10/2017
Technician: ITCris, Technician replied 5 months ago
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,769
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified

Hi, thanks for using JustAnswer.com I Cris and will be glad to assist you. Let's get started.

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Technician: ITCris, Technician replied 5 months ago

Please remove the power from the printer at the back and see if you can pull the bottom tray. Let me know the results.

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Customer reply replied 5 months ago
2 parts to this tray....One part of printer is out, other half of tray can't wiggle out.
Can't pull out tray.
I think it's going to take hands on.
Technician: ITCris, Technician replied 5 months ago

I will not be able to resolve your printer issue with remote support.

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Technician: ITCris, Technician replied 5 months ago

Did you try my solution?

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Customer reply replied 5 months ago
It's not a software/hardware issue. I knew it would take hands on. Do I pay for you to tell me that?Where is a canon repair place I can take it to....Please.
Technician: ITCris, Technician replied 5 months ago

Yes, I can guide you on what to do and if not provide you a canon number to setup for printer swap.

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Technician: ITCris, Technician replied 5 months ago

Did you try my solution? Does the tray not budge?

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Customer reply replied 5 months ago
He said he couldn't help, so did I pay for anything??Where can I take it??
Customer reply replied 5 months ago
of course I tried......unhook plug in back. does not budge.
Technician: ITCris, Technician replied 5 months ago

Can you turn over the printer and try to pull on the tray out from the bottom and let me know.

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Customer reply replied 5 months ago
still stuck anyway you pull on it.
Customer reply replied 5 months ago
Where can I take it?
Customer reply replied 5 months ago
Won’t budge if turned over
Where can I take it?
Technician: ITCris, Technician replied 5 months ago

OK, give me a moment I will provide you info.

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Technician: ITCris, Technician replied 5 months ago

Contact Canon Printer Support. They will want to walk you trough couple troubleshooting steps but once determined the tray has malfunctioned they will set you up with a trade.

They will ship you another printer and return label. You pack up the printer with issue in the same package and ship back the damaged printer. Please let me know if you have any further questions.

1-***-***-****

Please take a moment to rate my service and submit at the top. If you feel the need to rate negative please reply back.

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Customer reply replied 5 months ago
I have asked twice what I am paying?Is that ---2666 # where I call the printer support?
Technician: ITCris, Technician replied 5 months ago

Yes, that is correct.

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Customer reply replied 5 months ago
3rd time...........what am I paying??
Technician: ITCris, Technician replied 5 months ago

You had reached justanswer.com a site which provides expert support. I can help troubeshoot the issue with you and with certain situations provide remote support.

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ITCris
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,769
6,769 Satisfied Customers
Experience: Experience of Installation & Repairs on Printers 6 years.

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