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I have just put in a new colour cart but it tells me there…

Customer Question
I have just put...

I have just put in a new colour cart but it tells me there is low ink

Technician's Assistant: What's the make/model number of your printer? How old is it?

Canon mg 3600

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac os

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was working ok

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The scanner does not always show up in preview

Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
11/10/2017
Technician: Sudipto, Engineer replied 10 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,196
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 10 months ago

Do you genuine Canon cartridges?

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Customer reply replied 10 months ago
i expected this to cost us$5.00 but have been charged nz434.00 WHY
Technician: Sudipto, Engineer replied 10 months ago

You can call the customer care for any clarification related to the payment, but I am sure it is not nz 434

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Md. Sadique

Engineer

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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