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My Epson CX7400 printer is printing blank pages. Printer is…

Customer Question
My Epson CX7400 printer...

My Epson CX7400 printer is printing blank pages.

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

Printer is about 4 years old. Where do I find the "exact" model?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC. Operating System is Windows 10?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I had a paper misfeed 2 days ago and haven't been able to use the printer since then. When I ran the diagnostic, it said there were no problems found.

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
11/10/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Suhasini Velu,
 replied 8 months ago

May I know when was the last time you replaced the cartridges?

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Customer reply replied 8 months ago
Just replAced the black cartridge 2 weeks ago. Others, not sure but always replace them when low ink indicator is on
Technician: Suhasini Velu,
 replied 8 months ago

Before we proceed with any troubleshooting,please once unplug your printer wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin, Printer and Office Equip. Specialist
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