Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I moved from Kansas to Minnesota. Now my Cannon Pixma MG8220…

Customer Question
I moved from Kansas...

I moved from Kansas to Minnesota. Now my Cannon Pixma MG8220 won't respond when I try to print using WiFi - and I don't have a cord to connect it to my laptop. The error message says the problem may be due to a security firewall, but I never had that problem before.' My name is*****: Has your Canon done this before? And can you guesstimate how old it is?

I think it is about 6 years old. No problem using it in Kansas. I am renting an apartment and it provides the WiFi. I'm not having any other problems with the WiFi service.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

A Lenovo ThinkPad laptop.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I relocated here for a 3-month stint, and have had this problem from the time I tried to use the printer for the first time here.

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
11/10/2017
Technician: Karthik, Engineer replied 10 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Karthik, Engineer replied 10 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the operating system of the computer(Window10/8/7)? The reason why I am asking is we can try downloading the drivers and we can install the printer drivers in the computer.

Ask Your Own Printers Question
Customer reply replied 10 months ago
Windows 10
Customer reply replied 10 months ago
No thanks.
Technician: Karthik, Engineer replied 10 months ago

I have attached the link for the printer driver. Download / Installation Procedures

1. Click the link, select [ Save ], specify "Save As", then click [ Save ] to download the file. Memo : If you select [ Run ] ( or [ Open ] ) instead of [ Save ], the file will be automatically installed after it is saved.

2. The downloaded file will be saved in the specified place in the self-extracting form ( .exe format ).

3. Double-click the downloaded EXE file to decompress it, then installation will start automatically.

Driver Link: http://gdlp01.c-wss.com/gds/4/0100003674/02/mp68-win-mg8200-1_01-ejs.exe

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Our printer won't print from the labtop with a chord from
hi our printer won't print from the labtop with a chord from the laptop to the printer. It has been working fine. It is a Canon Pixma MG 3022. trying to print labels to ship for ebay buyers. The scann… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
We have a new Pixma printer, and it connects with my wife's
We have a new Pixma printer, and it connects with my wife's desktop, but not with my MacBook Air laptop. We had a Canon printer before, and I had no problems setting it up. … read more
Karthik
Karthik
Engineer
Bachelor of Engineering
519 satisfied customers
I have moved and have a new network and router. How do I get
I have moved and have a new network and router. How do I get m Canon Printer to connect? … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My cannon MG5560 has died have a lot of new spare inks for
my cannon MG5560 has died have a lot of new spare inks for it what new model will take my old MG5560 cartridge size … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Need help, please. My Windows 10 Surface Pro all of a sudden
Need help, please. My Windows 10 Surface Pro all of a sudden won't recognize my Cannon Pixma 920 all in one scanner, Recognizes the printer, but has stopped recognizing the scanner … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Get error message 5C10, when my Pixma ix 500 wont print.
get error message 5C10, when my Pixma ix 500 wont print. … read more
Moses C
Moses C
Bsc
884 satisfied customers
I'm getting very poor color coordination between monitor and
I'm getting very poor color coordination between monitor and pronter. Pixma MG8220 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
In a recent move the electrical cord for my Cannon printer
In a recent move the electrical cord for my Cannon printer was lost. I tried to get a replacement at the Best Buy. But they were unable to order just a cord. The number Cannon Pixma MP620B. Can you te… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Cannon Pixma MG7560 I a trying to print. It is showing
Cannon Pixma MG7560 I a trying to print. It is showing printer is turned off. Priinter is on, internet is on. Can you please assist me. Thank you. … read more
Cody
Cody
Computer Science
2,525 satisfied customers
I have done a diagnose and repair check on my new MG2960
I have done a diagnose and repair check on my new MG2960 printer. It says there is no problems, but still fails to print the tests page. … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I moved back to my apartment after being away for two months
I moved back to my apartment after being away for two months and cannot connect my I-MAC with my printer. Please walk me through this … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
I have a cannon MG3620 printer I'm trying to connect to my
I have a cannon MG3620 printer I'm trying to connect to my Lenovo yoga 710. I'm getting a winzip extractor "cannot create a output file" whats going on? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I can not locate my cannon 3022 on the list so i can
I can not locate my cannon 3022 on the list so i can install … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
New laptop cannon pixma MG3522 wireless is not showing up on
new laptop cannon pixma MG3522 wireless is not showing up on my printer list … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
Cannon MX922. The printer is not getting a print message
Cannon MX922. The printer is not getting a print message from either of my computers (one is a laptop, one is a desktop). I have had the same configuration for a couple of years with no problems. … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor's Degree
103 satisfied customers
When I try to scan (via wifi) to my computer using
Hi. When I try to scan (via wifi) to my computer using paperport, it says snanner not installed. I can print to printer scanner via wifi. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Just got new Cannon wireless printer. when I put the disk in
just got new Cannon wireless printer. when I put the disk in to setup its not finding printer to setup on laptop or connecting to my wireless router. power button lit up the wifi button lit paper in j… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Canon printer has been working via Wi-Fi with my computer
My Canon printer has been working via Wi-Fi with my computer for a long time. Then, the other day, we lost power and since then I can't get the printer to recognize my laptop (or vice versa). I can co… read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x