Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

How do you fix a paper jam in an HP Envy 5530 Can't reach…

Customer Question
How do you fix...

How do you fix a paper jam in an HP Envy 5530 Can't reach paper to pull out

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

About 3 years old HP ENVY 5530 E ALL IN ONE SERIES

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC OS SIERRA

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

SENT DOCUMENT TO PRINT AND PAPER IN PRINTER JAMMED

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

HOW TO REMOVE PAPER JAM UNABLE TO REACH THE PAPER

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 minutes by:
11/9/2017
Technician: Karthik, Engineer replied 8 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Karthik, Engineer replied 8 months ago

It sounds like you are unable to clear the paper Jam in your printer. I request you to view this video for Paper jam issue and you will get a clear view of how to clear the paper jam in the printer, https://www.youtube.com/watch?v=3dO4sPaKjSU

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I'm getting a printer validation failed message when
I'm getting a printer validation failed message when printing wirelessly. … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
39 satisfied customers
I have several pages i want to copy, don't want to stand
I have several pages i want to copy, don't want to stand over the printer all day. how can I accomplish this … read more
Harry
Harry
3 satisfied customers
I have a HP ENVY 4420 e all in one series printer with a
I have a HP ENVY 4420 e all in one series printer with a paper jam. How do I get this resolved. I cannot even see the paper. … read more
Alfredo Borgaro
Alfredo Borgaro
Country Manager Mexico & Panama
Master\u0027s Degree
8 satisfied customers
I have a paper jam which I can't remove. The paper is stuck
I have a paper jam which I can't remove. The paper is stuck under the black bar on which the print cartridge runs. I am unable to get it out. It simply tears into tiny pieces. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a HP Envy 5530 printer that won't print from my
Hello...I have a HP Envy 5530 printer that won't print from my computer anymore (wireless) and I am wondering if the HP 5300 Ink Jet computer that is advertised is equal the one I have? … read more
Karthik
Karthik
Engineer
Bachelor of Engineering
519 satisfied customers
HP Envy 5540- the right side of the roller bar is dislodged,
HP Envy 5540- the right side of the roller bar is dislodged … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
I had a paper jam and I think I got the paper out (it wasn't
I had a paper jam and I think I got the paper out (it wasn't easy with no directions how to do it) and now the paper tray will not go back in. I am stupid when it comes to fixing these things and I ca… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My HP Envy 5530 seems to be off line; this printer was my
My HP Envy 5530 seems to be off line; this printer was my default printer but will not print … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I can print from the computer but cannot scan or copy Envy
I can print from the computer but cannot scan or copy Envy 5530 … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
How to remove a paper jam on a HP Envy 7645, We have just
We have just had it a month. It is an all-in-one printer. SDGOB-1401-04 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My printer works fine, but my computer thinks it has a paper
my printer works fine, but my computer thinks it has a paper jam, and will not respond to a print command, … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
Printer, Hp Envy 5664 three years old. Paper jam I can not
Hp Envy 5664 three years old. Paper jam I can not see or fix … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My HP PrinterENVY 5530 will not print from my computer to
My HP PrinterENVY 5530 will not print from my computer to the printer. I have been working on fixing this for 2 days! I changed the black ink cartridge and that is when I started having this problem. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I'm having trouble connecting to my iMac. Can you give me a
I'm having trouble connecting to my iMac. Can you give me a Tel # so I can talk to a Technical support? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Hp Photosmart B209 - 3 sheets of paper are jammed in the
Hp Photosmart B209 - 3 sheets of paper are jammed in the printer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a hp5530 envy series printer. it keeps going off
i have a hp5530 envy series printer. it keeps going off line. any suggestions.thanks joe … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Printer envy4500 is jaming paper right out of tray, need
printer envy4500 is jaming paper right out of tray, need troubleshooting for paper jams. now I can't get paper tray all the way in. It says load tray on HP … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a hp envy5530 e all n one printer with a paper jam
I have a hp envy5530 e all n one printer with a paper jam unable to reach the the paper that is jammed… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x