Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printer reads door open close print cartridgeaccessdoor. Hp…

Customer Question
Printer reads door open...

Printer reads door open close print cartridgeaccessdoor

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Hp officejet 6210 all in one maby 10yrs

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Hp110desktop pc series microsoft

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a week ago nothing out of the ordinary

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's all I know

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
11/9/2017
Technician: Aparna Indresh,
 replied 9 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Aparna Indresh,
 replied 9 months ago

I understand your concern please follow these steps to resolve the issue:

Close the cartridge door completely
If the cartridge door is not completely closed, the error message displays.

1.Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

NOTE:To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

2.Check the product control panel to see if the error message still displays.

If the issue persists , see the next step.

Check the cartridge door for obstructions
1.Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

NOTE:Bits of paper, packing materials, and tape might prevent the door from closing completely.

2.Remove any obstructions.
3.Check the product control panel to see if the error message still displays.

Let me know if that helps if it does not work we can try alternate solution.

Ask Your Own Printers Question
Customer reply replied 9 months ago
did not help .I did all of the above before I asked for help. I was hoping for something more technical.please cancel any and all charges .
Customer reply replied 9 months ago
do no more . ask no more session over
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aparna Indresh Your Own Question
Aparna Indresh
Aparna Indresh
Aparna Indresh
Category: Printers
Satisfied Customers: 529
529 Satisfied Customers
Experience: Engineer at Aparna Indresh

Aparna Indresh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Not allowing me to print. Hp office jet 4650. A few weeks.
Never did It's saying cannot print visit hpinstaink .com for information. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I cannot get it connected to my All-In-One Computer. My
I cannot get it connected to my All-In-One Computer. My printer is anDirect-1B-HP Office Jet 4650. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
Everything prints in landscape even though I have it sent to
Everything prints in landscape even though I have it sent to portrait in the printing preferences. I have restarted computer, done everything I can think of but nothing will change it to portrait. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
HP Office Jet Pro 6830, 6830. "this printer has a problem"
6830. "this printer has a problem" Code 0xc19a0023. 1. I just started to use it again3 months old. a total of about 25 copies in that time … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I can't find my HP Officejet 6210 printer disc. JA: Sometimes
I need a new disk to reprogram the printer and bring the scanner back to life. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
HP office jet 6210 all-in-one It thinks the access door to
HP office jet 6210 all-in-one It thinks the access door to the print cartridge is open. I have been able to get around this for a long time by disconnecting it from the power source. A new printer car… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
After installing a new black ink cartridge in my HP Officejet j6480 all in one printer th
After installing a new black ink cartridge in my HP Officejet j6480 all in one printer the unit would not work. The read out says - Door Open Close print cartridgeaccess door. I removed new cartridge … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I cannot print with my HP Officejet 6500 and my HP Pavilion
I cannot print with my HP Officejet 6500 and my HP Pavilion somputer XP. I get a message from the diagnostic which tells me there may be a conflict with previous Lexmark printer software. I deleted th… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Deskjet F2210 printer. I turned it on and all of
I have a Deskjet F2210 printer. I turned it on and all of the indicator light on the panel are on with the page counter showing "8." The printer will not turn off via the on-off switch button. I tried… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My HP Officejet 6210 All-In-One keeps telling me that my door
My HP Officejet 6210 All-In-One keeps telling me that my door it open. My door is not open and I cannot get it to print. It also reads "Close print cartridge access door" I have had this problem befor… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My HP Officejet 6210 All-in-one printer keeps displaying messages
My HP Officejet 6210 All-in-one printer keeps displaying messages: "check color cartridge" or "carriage jam" or "door is open". I have changed color cartridge, and printer worked long enough to print … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
HP Officejet 6210 All-in-OneMy printer jammed and I pulled
HP Officejet 6210 All-in-One My printer jammed and I pulled the paper out from the front. It was stuck badly. Then, I closed the access door, and attempted to print again. All I got from the printer w… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
HP Officejet G85 All in One - Printing to right of A4 page
HP Officejet G85 All in One - Printing to right of A4 page (not central). Carriage thumping loudly while printing. Cartridges jamming on extreme left of carriage bar on completion. Information screen … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a HP Officejet 6210 All in one Printer. I keep receiving
I have a HP Officejet 6210 All in one Printer. I keep receiving a message that I have a carriage jam, however when I lift up the door there is no jam. The printer cartridges are making a lot of noise … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
i have an officejet 6210- recently moved, and unplugged computer
i have an officejet 6210- recently moved, and unplugged computer and printer. since i've replugged it all, the printer is saying 'door open, close print cartridge access door'. any suggestions ? suzan… read more
sunnyDmaster
sunnyDmaster
DEPUTY ENGINEER
Bachelor's Degree
450 satisfied customers
I have a HP 6100 series and my cartridges have jammed . . .
I have a HP 6100 series and my cartridges have jammed . . . it won't clear automatically so what do I do ?… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
My HP Printer (Officejet 6210 All In One) continues warning
My HP Printer (Officejet 6210 All In One) continues warning: "Carriage Jam Open Door. Clear jam, and press OK" But it continues doing the same repeatedly, and I can see no jam inside. Can't get it to … read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
I bought a used HP officejet J5750 all in one. When I hooked
I bought a used HP officejet J5750 all in one. When I hooked it up, the message read Close print cartridge door. When I opened the lid I saw only one ink cartridge. I bought two new ink cartridges put… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x