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I have an HP printer and it only prints in black and. I can…

Customer Question
I have an HP...

I have an HP printer and it only prints in black and white. I can print a test page in color, but other prints will not come in color.

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

HP Envy 4510 series

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We were away for 6 months and when I got here it didn't print in color even though the color said it was OK>

Submitted: 9 months ago.Category: Printers
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Answered in 3 minutes by:
11/7/2017
Technician: Russell H., Printer and Office Tech replied 9 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,925
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

There is probably a software setting in need of correcting on your Windows PC.

If you wish I can try remotely connecting to your computer - with your approval only - and see to getting a way worked out through this problem, for a small additional fee.

If you would rather not, then I can also instruct you toward a solution, somewhat more slowly.

Let me know which approach you would prefer, and I will help you as needed.

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Customer reply replied 9 months ago
I'm reseting my printer to 'factory defaults'. I'll see if that helps.
Technician: Russell H., Printer and Office Tech replied 9 months ago

OK. If that reset involves reloading software on your computer, it might - if it is the right reloading, done right - cure the problem. But a reset of just the printer, may or may not cure the error or problem.

Let me know how it goes - I will instruct you as to what to do that is most likely to help, as needed.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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