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My Epson WorkForce WF-3640 is not prin ting right the black…

Customer Question
Hello My Epson WorkForce...

Hello My Epson WorkForce WF-3640 is not prin ting right the black prin t is skipping

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

About 3 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Win 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About 3 months now I don't remember

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No just want to know what the cause is

Submitted: 9 months ago.Category: Printers
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Answered in 6 minutes by:
11/7/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 9 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,803
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Cleaning the printhead may resolve the issue. Please follow the instructions in the below link to clean the printhead. try cleaning the printhead two or three times.

https://files.support.epson.com/docid/cpd3/cpd39368/source/printers/source/ink_functions/tasks/wf3620_7620/cleaning_head_lcd_wf3620_7620.html

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,803
6,803 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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