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I installed a HP office jet 6960 all in one series, 6weeks…

Customer Question
I installed a HP...

I installed a HP office jet 6960 all in one series, 6weeks ago. everything prints but my one web site Illinois Vital records System ivrs . When i try & Print i get a message Citrix EMF Viewer does not work. This is vital cause this is a funeral home and i need to print these documents, I called our help desk with the ivrs and they could not help me and suggested to call your company, thank you, ***** *****

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

I just purchased it HP Office jet 6960 all in one T0G25-90002

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell XPS what do you mean by operating system?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It happened right after i installed this new printer 6 weeks ago,

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just want to have my documents print from the ivrs system, everythin else work, print from email, my indiana vital records print fine, its just this site,

Submitted: 9 months ago.Category: Printers
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Answered in 1 hour by:
11/7/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin, Printer and Office Equip. Specialist
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