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I have a Mac mini and recently upgraded to their High Sierra…

Customer Question
I have a Mac...

I have a Mac mini and recently upgraded to their High Sierra OS. It doesn't recognize my printers. I have a MP640R and a Pixma iX6820.

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

I bought the Pixma about 1 1/2 yrs ago. The other one is about 6 yrs old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS High Sierra

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

As I said, as soon as I upgraded their OS, it stopped seeing my printers.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yeah. I need my printers to work now!

Submitted: 10 months ago.Category: Printers
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Answered in 4 hours by:
11/7/2017
Technician: Richard Hill, Engineer replied 10 months ago
Richard Hill
Richard Hill, Engineer
Category: Printers
Satisfied Customers: 965
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

Please follow the links below to download new drivers for each of the printers. You will need to select your Operating System from the drop-down box before downloading:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp-series/pixma-mp640r?subtab=downloads-drivers

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-single-function/ix-series/ix6820?tab=drivers#Z7_MQH8HIC0L88RB0AMD0F1Q42K25

Installation instructions are available when you download - see 'Supporting Documents'

Best Regards,

Rich

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Technician: Richard Hill, Engineer replied 10 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

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Customer reply replied 10 months ago
I have tried those things. Yes, Apple says there are drivers. I have looked on the Canon website but for my main printer, the iX6820, they say there are no downloads available. I’ll try your links but I’ll be amazed if I get a remedy. This new OS High Sierra is crap !
Technician: Richard Hill, Engineer replied 10 months ago

Hi,

Thanks for the update and hope you have success with that.

Best Regards,

Rich

Ask Your Own Printers Question
Technician: Richard Hill, Engineer replied 10 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

Ask Your Own Printers Question
Customer reply replied 10 months ago
Nothing’s worked. No I don’t want to pay $39
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Richard Hill, Engineer
Category: Printers
Satisfied Customers: 965
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Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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