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The print-out is dominated by the Magenta or pink

Customer Question
The print-out is dominated...

The print-out is dominated by the Magenta or pink background

Technician's Assistant: What's the make/model number of your printer? How old is it?

Konica Minolta C451 and about 6 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC. I am running from Publisher

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The lap top computer started printing blank copies

Submitted: 9 months ago.Category: Printers
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Answered in 10 minutes by:
11/7/2017
Technician: Damian Costa,
 replied 9 months ago
Damian Costa
Category: Printers
Satisfied Customers: 233
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I am here to help you when you are ready?

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Technician: Damian Costa,
 replied 9 months ago

My shift is ending at this point…so I will opt out and let another expert take over

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Technician: Michael, Computer Software Engineer replied 9 months ago
Michael
Michael, Computer Software Engineer
Category: Printers
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, My name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Are you there with me?

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Customer reply replied 9 months ago
Sorry I went to sleep. I am ready to hear you now.
Customer reply replied 9 months ago
Just woke up
!
Technician: Michael, Computer Software Engineer replied 9 months ago

I'm not sure if I understand what you mean by "background". are saying that for example when you type a word the word itself is black but the white space around it is Magenta instead of white?

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Customer reply replied 9 months ago
the white background of the whole paper turns into magenta
Technician: Michael, Computer Software Engineer replied 9 months ago

OK. just a moment, please.

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Technician: Michael, Computer Software Engineer replied 9 months ago

so the word is printed in black?

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Customer reply replied 9 months ago
but faint
Technician: Michael, Computer Software Engineer replied 9 months ago

check the fiery ventilation and see if it is clogged by dust?

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Customer reply replied 9 months ago
Ok
Customer reply replied 9 months ago
Where is the fiery Ventilation located?
Technician: Michael, Computer Software Engineer replied 9 months ago

just a moment, please

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Technician: Michael, Computer Software Engineer replied 9 months ago

do you also have an issue with a band being printed on the side of the printout?

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Technician: Michael, Computer Software Engineer replied 9 months ago

can you check the remaining life of your drum?

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Customer reply replied 9 months ago
Ok as soon as I get to it
Technician: Michael, Computer Software Engineer replied 9 months ago

Thank you for giving me the opportunity of helping you. I hope I was able to help you resolve your issue.
I will be available to answer any follow-up questions you may have, please don't hesitate to ask. I need to close this ticket if you have no further questions. So, if finished, I appreciate if you take a moment to rate my service 5 stars. See you again soon!

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Customer reply replied 9 months ago
Thanks
Technician: Michael, Computer Software Engineer replied 9 months ago

You are very welcome. If there is no followup questions I need to close this ticket and it cannot be closed unless my service is rated. I appreciate a 5-star rating if you are done at this point.

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Technician: Michael, Computer Software Engineer replied 9 months ago

.

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Technician: Michael, Computer Software Engineer replied 9 months ago

Hi There, This is Michael from the JustAnswer.com. I need to close this ticket and cannot do that unless I am rated. Would you kindly rate me 5 star so I can close this ticket.

Thank you.

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Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

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