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I cannot find my epson program on my conmputer. I need to…

Customer Question
I cannot find my...

I cannot find my epson program on my conmputer. I need to find out how much injk that is in my printer

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

Model #C353A and it is about 1 1/2 years old, however I purchased a new computer since then and it has windows 10 on it and I don't know enough about windows 10

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
11/7/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,547
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there another model for your Epson C353A printer, such as NX420, etc.?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Have you tried installing the Epson printer driver / software on the new Windows 10 computer yet?

Can you please check the label(s) on the Epson printer for all the models?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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Customer reply replied 10 months ago

Please cancel my order for this so-called free trial. I do not want your services at all please cancel my credit card payment now this is ***** if you are have any questions please text me at the same phone number

Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

I'm sorry. Is there any problem? Support subscription / trial is only optional. This is a one-time support session per your request. I can fix your printer issue and/or any other computer question / issue you have.

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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Customer reply replied 10 months ago
Did you not get my last message I said I do not want any part of your business do not ask me anymore questions I do not want a free trial I do not want any answers from you I will not pay for them if you charge my account I will have it taken off I do not want your business I hope you understand that
Customer reply replied 10 months ago
I don’t believe you can take no for an
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

We are canceling this per your request. If you still need help with the printer issue later on, and/or with any other computer issue in the future, please come back anytime as you wish; we guarantee our service. Also, we have an A+ service rating at the Better Business Bureau website below:

https://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Thank you.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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