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It is printing only in black.grayscale. Hp 605 dn 10 years…

Hi, it is printing...

Hi, it is printing only in black.grayscale

Technician's Assistant: What's the make/model number of your printer? How old is it?

Hp 605 dn 10 years ole old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It had been working but then stopped printing in red, I took it to get repaired. It printed the test page in color, so I assumed it was fixed. But when I brought it home and tried printing in color, it won't.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I am using generic toners.

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Answered in 1 minute by:
10/21/2017
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 337
Experience: Sr System Administrator at General Dynamics
Verified

Hello, what operating system are you using? Windows 10?

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Please download the newest drivers --

http://ftp.hp.com/pub/softlib/software13/COL56274/hv-135377-x/HP_LaserJet_M605_Full_Software_and_Drivers_17284.exe

If you do not have Windows 10, change it to your appropriate operating system.

Let me know if you need further assistance! If I helped, please let me know that I was able to assist by rating me 1 - 5 stars! Other, feel free to ask additional questions!

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Customer reply replied 9 months ago
Hi Harold, this did not solve the issue. Do you have other advice?
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

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Do you have any luck when attempting to print a test page? How long ago did you attempt to have it repaired?

Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 337
Experience: Sr System Administrator at General Dynamics
Verified
Harold Hanna and 87 other Printers Specialists are ready to help you
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Harold Hanna
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 337
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Experience: Sr System Administrator at General Dynamics

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