Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a MFC - J4800W, which is working great. Que. MFC -

Customer Question
Hi, I have a...

Hi, I have a MFC - J4800W, which is working great. Que

Technician's Assistant: What's the make/model number of your printer? How old is it?

MFC - J4800W working great.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC OS window 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

No issue the question is I also have a J475DW. I don't have the drivers for it. The drivers will be different than the J4800. Once I download the drivers on the same computer will there be a conflict between the two

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
10/20/2017
Technician: John Lohr, Computer Hardware Engineer replied 9 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 730
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

You want to use both printers on the same computer, correct?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I need to install brother MFC-J475DW to my computer, but do
I need to install brother MFC-J475DW to my computer, but do not have the CD … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Our office uses a Brother MFC-L8600CDW printer. It used to
Hi. Our office uses a Brother MFC-L8600CDW printer. It used to work fine over our wireless connection. Over the last 6 months it has been declining. Now every time I hit print I get an error message. … read more
Harry
Harry
2,052 satisfied customers
I cannot print from computer since update. how do I
I cannot print from computer since update. how do I uninstall and then reinstall? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Brother MFC -J475DW and I am printing from a
I have a Brother MFC -J475DW and I am printing from a MAcbook Air through my Xfinity Router . I installed the drivers and it prints . The next time I need to print it says it cant find the printer. Wh… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Brother's Printer has been ran normal, but Today my
My Brother's Printer has been ran normal, but Today my computer's I.D. and Password ***** changed by I.D. MyCharterWiFidd-544 and Password ***** rooyalsparrow544. I wish, please be it update! My Prite… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a brother printer –mfc-J4 75 DW. I haven't used it in
I have a brother printer –mfc-J4 75 DW. I haven't used it in 6 months. I brought it to my office and down loaded the driver from the Internet. I put in all new print cartridges, but is only printing b… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
For some reason it will not print off one of my 2 accounts.
For some reason it will not print off one of my 2 accounts. The one is fine … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have a MFC 9970cdw on my wifi system. Ihave been using a
I have a MFC 9970cdw on my wifi system. Ihave been using a Netgear25 router and wifi. I have just changed to (trying to change) to an Orbi RBK50 router WIFI to get a better signal. The printer says it… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
It keeps trying to go to FAX and it wont print from the
It keeps trying to go to FAX and it wont print from the printer at all. documents just stay in que with error … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
HP Laserjet 1200 printer won't print from Window s 7 laptop.
HP Laserjet 1200 printer won't print from Window s 7 laptop. Files sit in print queue. Test page prints on printer button … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
I have a brother printer that wont print... The computer
I have a brother printer that wont print... The computer indicates its in an error state... no error number or description. no idea how to trouble shoot other than, I rebooted the computer and ensured… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
How do I download my printer to my computer via bluetooth.
How do I download my printer to my computer via bluetooth. … read more
Cris
Cris
60 satisfied customers
Printer MFC-J4800W keeps giving me a paper jam rear. I have
printer MFC-J4800W keeps giving me a paper jam rear. I have done everything to find a jam but can't find one. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
My printer is says offline and to turn printer online. I am
my printer is says offline and to turn printer online. I am not computer literate. … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
My printer MFC-J475dw will not print after the Xfinty home
My printer MFC-J475dw will not print after the Xfinty home password ***** changed. What do I need to do to get the printer working again? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Will not print type other than test page showing a blue logo
will not print type other than test page showing a blue logo and blue letters saying windoews test... … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I suffered the infamous MS Windows 10 upgrade this morning.
I suffered the infamous MS Windows 10 upgrade this morning. Guess what? Just like last time, a bunch of apps don't work. Thanks MS. I tried to reinstall the drivers for my MFC-J65 10DW from the CD, bu… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Telstra helped me instal a new modem last night, in the
Telstra helped me instal a new modem last night , in the process the changed my password ***** now my brother printer is not on line… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x