Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I have a MFC - J4800W, which is working great. Que. MFC -

Customer Question
Hi, I have a MFC...
Hi, I have a MFC - J4800W, which is working great. Que
JA: What's the make/model number of your printer? How old is it?
Customer: MFC - J4800W working great.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC OS window 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: No issue the question is I also have a J475DW. I don't have the drivers for it. The drivers will be different than the J4800. Once I download the drivers on the same computer will there be a conflict between the two
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 2 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
10/20/2017
Technician: John Lohr, Computer Hardware Engineer replied 2 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 496
Experience: Owner / Technology Specialist at CentraTech Solutions
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

You want to use both printers on the same computer, correct?

Ask Your Own Printers Question
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have an Epson Stylus R1900 Printer, I need the driver for
I have an Epson Stylus R1900 Printer, I need the driver for my iMac, can you help me? … read more
Donna French
Donna French
Bachelor of Science
36 satisfied customers
My Canon printer is giving me support code 1660...not sure
My Canon printer is giving me support code 1660...not sure what to do … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
Just trying to find out how to scan multiple doc to an
just trying to find out how to scan multiple doc to an email … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
565 satisfied customers
Hp psc 2210, had black cartridge refilled, inserted and
hp psc 2210, had black cartridge refilled, inserted and aligned cartridges as commanded. Read panel says to remove and check cartridge. If i do that, it says align cartridges, prints out tne align pag… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I ran out of blue and would like to finish printing only in
I ran out of blue and would like to finish printing only in black how do I set it to use only black ink … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
I installed a new print cartridge & now the printer is
I installed a new print cartridge & now the printer is flashing ! saying "insert black or photo cartridge & refer to printer documentation … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
80 satisfied customers
Have CAnon MG3000 series printer: turned ON, it found my
Have CAnon MG3000 series printer: turned ON, it found my router so now I can print using WiFi connection. Cannot get it to scan docs onto my HP Notebook [WIN10]. Did scan 2 days ago, not today after I… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I used to be able to print from my work laptop to my home
I used to be able to print from my work laptop to my home brother printer but for some unknown reason I cannot do so now. When I send something to print my laptop says its out of paper when it isn't. … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
286 satisfied customers
Can't get my Pixma TS 6000 to connect to my wireless lan. It
Can't get my Pixma TS 6000 to connect to my wireless lan. It was working until a power outage a couple of hours ago. Now it won't connect. I've tried turingrouter on/off and the printer and my compute… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Installed new cartridge in MFC 7220. It now says there is a
Installed new cartridge in MFC 7220. It now says there is a paper jam and that has been cleared but will still not print. Desperate because need information for church in the morning. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
I have an HP Officejet Pro 8630 that will not connect to the
I have an HP Officejet Pro 8630 that will not connect to the network. It is connected to the internet; but, will not print from the computer. I bought a new router and updated the modem; but, it still… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
132 satisfied customers
It makes a sound like it is going to start printing, but
It makes a sound like it is going to start printing, but then it stops … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I have problem secure the Envy5535. Protection set up will
I know how to connect I tryed several several times but fell… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
132 satisfied customers
All of a sudden my PC and Iphone can not find my printer.
Hello, All of a sudden my PC and Iphone can not find my printer. The printer says its connected and everything is connected to my wireless. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Paper will not load into printer for printing. Wireless and
wireless and i also went and downloaded all of the latest drivers as well. I was trying to do a nozzle check and the paper is in the tray but not going from tray into the printer … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
Epson XP-432 shows only paper jam though there is no paper
Epson XP-432 shows only paper jam though there is no paper in copier. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
191 satisfied customers
How do I connect my computer to a new printer? I could do it
How do I connect my computer to a new printer? JA: How are you connecting to your printer: wirelessly or by USB? Customer: I could do it wirelessly I thin? JA: When did you last update the printer dri… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
65 satisfied customers
Printed images have diagonal stripes accross them.
HI, printed images have diagonal stripes accross them … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
984 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x