Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have installed a new black cartridge but the printer won't…

I have installed a...

I have installed a new black cartridge but the printer won't print properly. It shows that the ink level is okay but when I print out the quality diagnosticx the box for black is blank. It is also blank when I print out an ink report directly from the printer

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

HP Photosmart 7520 all-in-one HP cartridges (new)

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC I have Windows 8 Home Edition

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A document I was printing didn't come out because the ink ran out. I knew the black ink level was low so I wasn't surprised.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I thought maybe the (new 564 XL) cartridge that I installed was faulty, so I installed another new XL 564 cartridge but it made no difference.

Show More
Show Less
Ask Your Own Printers Question
Answered in 50 minutes by:
10/20/2017
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,809
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

It is normal to see the black nozzles fail first as they get the most use.

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 9 months ago
I have run the advance print head cleaning function about 3 times and in the end it prints out a test page with normal boxes except the black box which is totally blank. Tomorrow I might try a manual cleaning but I am thinking that it is time to get another printer so may do that a.s.a.p.
Customer reply replied 9 months ago
Also, I want to be clear that I do not want to be on a monthly plan.

I would still do the auto cleaning at least a few more times. If still no change, then yes I would replace it.

You are not obligated to be on a monthly plan, just a one time service.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,
Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,809
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,809
30,809 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We installed five cartrdides (new) into printer after
We installed five cartrdides (new) into printer after finally figuring out that the fifth cartridge on the left had to be a PHoto Ink 564. But it is still not printing in black. This has been an ordea… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I am trying to install a black cartridge into the HP
I am trying to install a black cartridge into the HP Photosmart 7520 and it's telling me it is either improperly installed, etc. The ink cartridge is hp 564 XL … read more
Harry
Harry
2,048 satisfied customers
I have an HP Photosmart 7520 and it is over 5 years old. It
I have an HP Photosmart 7520 and it is over 5 years old. It will not print as the black ink cartridge does not work. What is the best HP printer to replace it with. If possible I have some unused 564 … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,809 satisfied customers
I changed the black photo cartridge on my HP Photosmart
I changed the black photo cartridge on my HP Photosmart 7510. I DID remove the cartridge and turned of the printer. I bought a genuine HP replacement and put it in a few hours later. Now my printer is… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
HP Photosmart 7520 ink dosen't expel when printing
HP Photosmart 7520 ink dosen't expel when printing (occasionally light). Did not receive any "troubleshooting" help with printer-cartridges are full. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I ran out of black ink. When I put the new cartridge in, it
I ran out of black ink. When I put the new cartridge in, it still prints no black ink. The computer printer panel shows there is ink, but the printer itself shows no black on the Print Report. I can p… read more
Nathan
Nathan
Engineer
Bachelors of Science
30,809 satisfied customers
Yesterday I purchased a new hp 564 XL black Ink Cartridge
Good Evening, yesterday I purchased a new hp 564 XL black Ink Cartridge installed it into the printer and nothing. So, I took it back to the store made an even exchange and installed a new ink cartrid… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Purchased new 564 XL Black ink. Installed to photosmart plus
Purchased new 564 XL Black ink. Installed to photosmart plus B 210 and could not copy in black at all. Took out cartridge and placed into my other printer Photo smart 309 a series and cold not print o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
SUNDAY, 12-04-2016, HP PHOTOSMART 7520, PC WINDOWS/FIREFOX,
1 HOUR. MY QUESTION IS - WILL A 564 XL PHOTO BLACK FIT INTO MY PRINTER, HP PHOTOSMART 7520? … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
Have a photosmart premium fax e-all in one C410, and it will
have a photosmart premium fax e-all in one C410, and it will not print black. My color pictures are faded out. It will not even copy my name written with pencil. PLenty of ink remains … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Hp photosmart 5520 wont print black ink. My printer hasnt
Hp photosmart 5520 wont print black ink. My printer hasnt been used is a while. Bought 4 new officemax cartridges. All colors worked except black. I put the old black ho564 cartridge in and it barely … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,809 satisfied customers
I have been using a 564 XL black cartidge on my C6380 printer
I have been using a 564 XL black cartidge on my C6380 printer for a long time with no probems. The ink apparently ran out (it stopped printing black), and I replaced it with a new cartridge, The black… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My question concerns the Photo Black ink used by my HP Photosmart
My question concerns the Photo Black ink used by my HP Photosmart Premium. No. 564. the only ink I can find in 564 Photo is in a new reddish box and the cartridge is narrow and does not fit the slot f… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have the HP Photosmart Premium 310. The printer says my
I have the HP Photosmart Premium 310. The printer says my black cartridge is damaged or out of ink. I have put two new cartridges in the printer and printer doesn't print anything but light shadowed p… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
HP Officejet 6500 The printer is connected to HP Laptop.
HP Officejet 6500 The printer is connected to HP Laptop. Printer has stopped copying and stopped printing after running several copies today. I thought it might be problem with printer cartridge so I … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My printer is an HP Photosmart C309a series. I have all
My printer is an HP Photosmart C309a series. I have all the cartridges in place. The small black one is low or empty of ink, but my large black cartridge 564 xl is full. Why do I not still be able to … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a HP Photosmart C6380 All in one series printer which
I have a HP Photosmart C6380 All in one series printer which won't print. It kicks out a blank sheet of paper. I can't find the serial or product numbers, It uses 564 cartridges. Purchased in 2009. Pr… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
The printer is printing in light grey and only printing the
The printer is printing in light grey and only printing the top of my emails - not the message?? Where is the printer head? It is suggested that I clean several times and I do not know where it is. Th… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x