Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers
This answer was rated:

When I print pictures the black ink is runny and smeared, HP

When I print pictures the...
When I print pictures the black ink is runny and smeared
JA: What's the make/model number of your printer? How old is it?
Customer: HP Envy7640 all in one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened a couple about a month ago ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: i had some HP cartridges filled at Sams Club. Theyseemed towork ok until this
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
10/19/2017
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,398
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question

The cartridges are by far the most likely cause of this. Refilled cartridges are not recommended because the ink they refill with is not the same quality as the original, produces poor results as you're experiencing, and actually damage your printer over time.
While there are other steps we can try, the best thing to do to start out is to replace all the cartridges with a brand new set of hp inks. Do you have any extra cartridges you can change out?

Ask Your Own Printers Question
Customer reply replied 3 months ago
i have replaced them

Thank you, ***** ***** current cartridges are new but still have the problem, correct?

Ask Your Own Printers Question
Customer reply replied 3 months ago
try it

This cannot be fixed remotely, so I will decline that request. This is a printer hardware defect or damage from the prior cartridges.

Ask Your Own Printers Question

These symptoms point to either a contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print any better, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2014 model printer, it is at/past its designed maximum 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 3 months ago
i dont see where the setup/maintenance is

You need to use the on screen icons on the front of the printer, you'll have to scroll over/down (there are multiple pages of options) to get to setup

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,398
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
This Is a rip-off.did'nt help me at all, but charged me $5.00, that said would be e refunded. Ended up costing me $23.00 for nothing. Just took up my time

I gave you specific step by step instructions of the actions to take. If you are getting stuck I would be happy to help you through, but would need for you to communicate with me here to do so. I also gave you information regarding the printer being at its end of life stage and that if these steps did not help it would need to be replaced. You paid a very reasonable and appropriate fee for the service. It was never 5, and was not refundable. If you review the terms and conditions which you agreed to when posting your question, the 5 was to post the question and would have been refunded if you received no answer. When you corresponded with me, you were charged that 5 along with the balance which was the total fee that you agreed to pay. Had you gone to a repair shop or called a tech out, you'd be paying a minimum of $125 for this exact same information.

Ask Your Own Printers Question
Customer reply replied 2 months ago
I did not get remote assistance

You were not charged for remote assistance as that service was not provided. As I mentioned earlier, this is a printer hardware issue and cannot be resolved remotely.

Ask Your Own Printers Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,398
27,398 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Got it yesterday. I set up printer and copier with no
Got it yesterday. I set up printer and copier with no problem. I turned it off last night using on button. This morning it will not turn on using “on button. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
447 satisfied customers
Red areas on my monitor print on my R2880 as orange. Test
Red areas on my monitor print on my R2880 as orange. Test pattern shows six normal patches, including magenta. Changing both magenta and VLM produce no improvement. The same image printed on a Canon M… read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
I own an Epson WF-2660 printer and this morning, for the
Good morning. I own an Epson WF-2660 printer and this morning, for the first time, I started receiving an 0x11 scanner error. Can you help me resolve it? I've restarted and even unplugged the printer … read more
Harry
Harry
519 satisfied customers
I have a Samsung Express M2020w. I have a problem connecting
John, I have a Samsung Express M2020w. I have a problem connecting wireless to my Videotron Modem. When trying to print it says The printer is not connected. Can you please help me. My computer is a M… read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Printer problem I have a brother MFC-J450DW wireless
Printer problemI have a brother MFC-J450DW wireless printer.suddenly it is not finding my ipad to print from.It finds two other laptops fine, but its stop finding the IPAD.I dont understand why as I h… read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
Picke of aper is stuck just below glass plate on whidh dop
Picke of aper is stuck just below glass plate on whidh dop materil is plafer. Cah't figure out yow to grt to itl … read more
Harry
Harry
519 satisfied customers
I had a paper jam - was running low so put some into the
I had a paper jam - was running low so put some into the feeder, it pulled all of the paper. I then pulled it out from the front. It says to contact you. … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Printer. HP Desk Jet 2548. I have had my printer in my
I have had my printer in my closet for 2 years: unable to connect because my lap top didn't come with a CD rom. When I reopened the box booklet and disc was missing. I would like to know how I can get a replacement so I can finally use my printer. … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
717 satisfied customers
I get Printer error and says I get Printer error I get
I get Printer error and says I get Printer error I get printer error, turn the power off and on again for details, see documentation or visit Epson.com 000025 … read more
Nathan
Nathan
Engineer
27,398 satisfied customers
I have a number of documents waiting to print but when I hit
I have a number of documents waiting to print but when I hit the print button nothing happens. What should I do? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
142 satisfied customers
I have a C4100 all-in one. Error message says Carriage Jam.
I have a C4100 all-in one. Error message says Carriage Jam. I was making three different copies. The first two were perfect, but third copy brought up Carriage Jam message. If I unplug unit carriage m… read more
Harry
Harry
519 satisfied customers
I got a new printer and no one can get started do you think
I got a new printer and no one can get started do you think you can help me … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have my 4650 printer set up but when I try to print
I have my 4650 printer set up but when I try to print something from my MacBook Air it says my printer is not connection … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I want to disconnect my FAX from my home phone. It's a
I want to disconnect my FAX from my home phone. It's a Brother printer … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
I keep getting the b304 error message on my Canon maxify
Hi there, I keep getting the b304 error message on my Canon maxify MB2360 printer … read more
Nathan
Nathan
Engineer
27,398 satisfied customers
As best that I can tell i need to clean the intermediate
As best that I can tell i need to clean the intermediate transfer belt. Have vertical streaking on all pages with color. B/W print seems ok though … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
My printer will no longer print. Epson xp 420. For som time,
For som time , therefore AII HAVENT USED IT I really need it now. i have got new ink. … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
Canon puma printer needs to have ink changed. can not find
Canon puma printer needs to have ink changed. can not find book for info. how do we open the printer to do the job.. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
507 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x