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Kodak 2170 scanner is enlarging documents. One document

creates 6 images. All other...
Kodak 2170 scanner is enlarging documents. One document creates 6 images. All other functions are working properly. Just started this today.
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Answered in 7 minutes by:
10/19/2017
Aparna Indresh
Category: Printers
Satisfied Customers: 81
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Aparna Indresh
Category: Printers
Satisfied Customers: 81
Experience: Engineer at Aparna Indresh
Verified
Aparna Indresh and 87 other Printers Specialists are ready to help you
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Customer reply replied 1 month ago
ok

May I know whether you have a Windows or a Mac Computer?

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Customer reply replied 1 month ago
windows

http://www.justanswer.com/remotedesktop/join.aspx?Session=6ddad6aa-869d-4a4f-9e86-3d46daf0c813

Please click this link for me to take a remote access of your computer securely.

Thanks you for choosing the remote service, I will be taking care of this issue personally by taking a remote access using secure remote connect.

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May I know whether this issue happens only when you scan from this computer or other devices as well?

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Customer reply replied 1 month ago
Only this PC

Have you tried scanning from a different device? What was the outcome?

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Customer reply replied 1 month ago
I don't have another device.

Thank you for that information. And May I know whether you scan a text document or a picture?

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Customer reply replied 1 month ago
document

Have you connected your scanner to the network with a cable (hardwired) or through wifi?

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Customer reply replied 1 month ago
Cable

May I know whether the scanner and the computer are connected with a USB cable?

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Customer reply replied 1 month ago
i have no idea

Can you please check and let me know how the computer and the scanner are connected?

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Customer reply replied 1 month ago
I am the Village Idiot of Computers. I just plugged everything in according to the instructions!
Customer reply replied 1 month ago
It worked fine yesterday and nothing has been changed.
Customer reply replied 1 month ago
It scans, it just enlarges the image!

Thank you for that information. When you scan a document, it will prompt you to choose a copy size, right? may I know what size do you choose?

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Customer reply replied 1 month ago
Scan document.

May I know whether it works fine now? If not please let me know so that i can make some changes in the settings

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Customer reply replied 1 month ago
seems to work now.

Thanks you so much for updating the status and I am glad to hear that. If you have any other concern or else if you face any technical issue, I will be available to help you. Please do rate my service which you had with me and it will definitively help me to improve my service.

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Aparna Indresh
Aparna Indresh
Aparna Indresh
Category: Printers
Satisfied Customers: 81
81 Satisfied Customers
Experience: Engineer at Aparna Indresh

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