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Epson XP-830 will not print from iMac computer. First failed…

Customer Question
Epson XP-830 will not...

Epson XP-830 will not print from iMac computer. First failed with WiFi through router. Re-Installed with USB cable direct from printer to iMac. Utility says "Communications Error". Printer access in System Preferences says "Waiting for printer to become available". Deleted printer and re-installed. Still fails to print.

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

Model is XP-830. Maybe a year old or so.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

IMac. macOS Sierra. Version 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Re-booted WiFi router

Submitted: 9 months ago.Category: Printers
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Answered in 6 hours by:
10/19/2017
Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,166
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Richard, Technician
Category: Printers
Satisfied Customers: 47,166
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Experience: Printer and scanner problem resolver for over 15 years

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