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I not able to take out my toner cartridge the lever is not

Customer Question
Second opinion] hi there JA: Hello...
Second opinion] hi there
JA: Hello. How can I help?
Customer: i not able to take out my toner cartridge the green lever is not here.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: brother MFC-7340
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: its a hardware issue so dont know how long. Might be last time when i replaced cartidge
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I do not see any green lever before you transfer to exper are you guarantee to fix the problem?
Submitted: 1 month ago.Category: Printers
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Answered in 16 hours by:
10/19/2017
Technician: Wes, Consultant replied 1 month ago
Wes
Wes, Consultant
Category: Printers
Satisfied Customers: 967
Experience: Authorized HP Partner, 15+ years with printer support issues
Verified

Hi there, my name is ***** ***** I will be assisting you today. Are you still having trouble with your printer?

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Customer reply replied 1 month ago
I am unable to take out the toner/cartridge unit.
Customer reply replied 1 month ago
But time is the key now. Can you help in 5 minutes?
Technician: Wes, Consultant replied 1 month ago

The toner should just pull straight out of the machine, you don't need to access the "green lever" until you get it out

http://support.brother.com/g/b/faqend.aspx?c=eu_ot&lang=en&prod=mfcl2700dw_us_eu_as&faqid=faq00000065_068

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Customer reply replied 1 month ago
Dude, I know that. But it got stuck somewhere on LEFT side (our left side if we face the printer).
Technician: Wes, Consultant replied 1 month ago

Will it go back in?

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Customer reply replied 1 month ago
In the link that you sent, read #4. It says -- Push down the green lock lever and take the toner cartridge out of the drum unit. I don't have green lever.
Customer reply replied 1 month ago
It's inside the printer. Now I need to replace the cartridge and for that, I need to take out the drum/cartridge unit.
Technician: Wes, Consultant replied 1 month ago

You may not see the green lock lever until you get the drum/toner assembly out. Step 4 shows the unit outside the printer

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Customer reply replied 1 month ago
I have done this many times before but first time it's not coming out.
Technician: Wes, Consultant replied 1 month ago

I'm going to try to find an exploded view of the printer for you. Maybe the drum is getting hung up on something... or are you saying the green release tab broke off inside?

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Customer reply replied 1 month ago
I agree with your answer. Step #3 should be straight forward, i had done many times before. But it's not coming out now. The green tab is NOT broke off inside for sure. It was not there when I put the cartridge in last time.
Customer reply replied 1 month ago
I am a technical person and hence know the basics. Do you think something is preventing it to get out?
Technician: Wes, Consultant replied 1 month ago

If you have to leave, just let me know. I can look for an exploded view and send it and we can pick this up later if necessary

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Technician: Wes, Consultant replied 1 month ago

Yeah, something is probably hanging up on it, but in order to give you a better idea of what, we'll need some sort of diagram

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Customer reply replied 1 month ago
Let's try NOW. This is urgent for me.
Customer reply replied 1 month ago
Do you think this kinds of "mechanical" or physical problem would be solved remotely?
Technician: Wes, Consultant replied 1 month ago

Well we don't do in home service.

In any case I've found the service manual for it: http://www.riocopy.com.br/arquivos/imagem/PDF_brother_service/SM_7030_7040_7045.pdf

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Technician: Wes, Consultant replied 1 month ago

For a physical/mechanical problem like this, all I can offer is resources and info to help you physically correct the problem. That's what we do here.

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Customer reply replied 1 month ago
Ok, but being technical I had gone through all these before contacting you.
Customer reply replied 1 month ago
Let me go. I don't think the problem you can fix remotely.
Customer reply replied 1 month ago
Thank you for the try though.
Technician: Wes, Consultant replied 1 month ago

Did you see the post on cnet about this?

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Technician: Wes, Consultant replied 1 month ago

It's for a different model, but it mentions the same sort of problem... no green lever so the toner/drum unit gets stuck

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Technician: Wes, Consultant replied 1 month ago
Ask Your Own Printers Question
Technician: Wes, Consultant replied 1 month ago

If you've been through all of this, then yes, you're probably going to have to take it in to be serviced.

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Wes
Wes
Wes, Consultant
Category: Printers
Satisfied Customers: 967
967 Satisfied Customers
Experience: Authorized HP Partner, 15+ years with printer support issues

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