Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I not able to take out my toner cartridge the lever is not…

Customer Question
I not able to...

I not able to take out my toner cartridge the green lever is not here.

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Brother MFC-7340

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Its a hardware issue so dont know how long. Might be last time when i replaced cartidge

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I do not see any green lever before you transfer to exper are you guarantee to fix the problem?

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 hours by:
10/19/2017
Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,127
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Just to clarify, you do not see the lever like in this printer here?

https://www.youtube.com/watch?v=-ZgfY1ow7LE

Please let me know

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,127
47,127 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Printer keeps telling me to slide the bar on toners.. this
printer keeps telling me to slide the green bar on toners.. this has been done many many times. help … read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
I not able to take out my toner cartridge the lever is not
i not able to take out my toner cartridge the green lever is not here. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
My Brother MFC 9325 CW printer needs a magenta replacement
My Brother MFC 9325 CW printer needs a magenta replacement cartridge. I have replacement many in the past. This time it will not come out. None of them will come out. What am I missing? This has been … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My brother mfc 7340 is not printing have a new cartridge and
my brother mfc 7340 is not printing have a new cartridge and just produces paper but no print we are running windows 8 … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Ihave problem removing the cartridge from the printer it is
Ihave problem removing the cartridge from the printer it is stuck … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Cant get printer to work due to non genuine lazer cartrige.
cant get printer to work due to non genuine lazer cartrige. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I Have a MFC 7360N Laser printer, trying to replace the
I Have a MFC 7360N Laser printer, trying to replace the toner cartridge. I have purchase new cartridge at best buy they gave me the TN-420. Will not fit, instructions said to push down the green lock … read more
Richard
Richard
Technician
47,127 satisfied customers
My Brother MFC-9440CN says "waste toner soon". What do I do?
My Brother MFC-9440CN says "waste toner soon". What do I do? Do I buy something from Brother? Thanks Larry Heath… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I replaced the toner cartridge in my Brother MFC 7360n. Now
I replaced the toner cartridge in my Brother MFC 7360n. Now ther front door won't close on the right side after I put the catridge holder back in, with or without the toner replacement. If I tage the … read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
replaced ink cartridge in my brothers MFC-7340 now paper keeps
replaced ink cartridge in my brothers MFC-7340 now paper keeps jamming only feed into printer small amount of way just keep jamming… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a MFC-7340. The printer screen says Toner Life End
I have a MFC-7340. The printer screen says Toner Life End even though the toner and drum aerwe almost new and work fine on another printer (Brother HL2140)… read more
Colin Vincent
Colin Vincent
Company director/Engineer
City & Guilds 224
650 satisfied customers
MFC - 7340 1) A stripe 1.5 mm wide that does not take the
MFC - 7340 1) A stripe 1.5 mm wide that does not take the ink from top to bottom of an eight x 11 sheet with typing everywhere else where it should be has appeared. Have used the green slide on the ca… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Brother MFC 9840 CDW problem. When I print a color document,
Brother MFC 9840 CDW problem. When I print a color document, I'm getting faded horizontal Magenta lines across my paper every 1 1/2 inchess. I cleaned the corona wire. And the cartridge is brand new!!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
installed new drum and toner cartridge and keep getting error
installed new drum and toner cartridge and keep getting error message on brother mfc 7340 saying "toner life end replace toner cartridge". Is there a reset button?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
we have 3 7340 that will not work, message says toner low but
we have 3 7340 that will not work, message says toner low but we put in new brother cartridge and drum… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I just replaced a black toner cartridge in my mfc 9840 cdw
I just replaced a black toner cartridge in my mfc 9840 cdw with a new Brother cartridge but my status light is red and the screen tells me to replace the cartridge. Any suggestions on what to do?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My MFC 7840W printer sends a message Jam Inside. Open the
My MFC 7840W printer sends a message "Jam Inside. Open the from cover, pull out the Drum Unit completely and remove the jammed paper". I have tried to pull out the Drum Unit, but it won't budge. I pre… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
Hi there, I have an HL-2170W Wireless Brother laser printer
Hi there, I have an HL-2170W Wireless Brother laser printer that I purchased last year from Staples in Vancouver, BC. I just bought and inserted my first replacement toner cartridge (Brother TN-330); … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x