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I have an Epson printer WF-3520 with an error code 0xC1. How…

Customer Question
Hi, I have an...

Hi, I have an Epson printer WF-3520 with an error code 0xC1. How can I fix it?

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

2014. WF-3520DWF

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC - Windows 10 (I think)

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Changing cartriges...problem to recognize new cartridges and printing was not perfect so adjusting

Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
10/6/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
JUst right now
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 10 months ago
Hi Kris,
Did it twice...no change, still error code
Customer reply replied 10 months ago
Hi Kris,
Need to go
Thanks for your help
Best regards
Wilma
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Let me know when you're back and we can look at this again

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