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Brother printer J825DW stopped printing photos on 4x6 photo…

Customer Question
Brother printer J825DW stopped...

Brother printer J825DW stopped printing photos on 4x6 photo paper

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

MFC-J825DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I printed a 5x7 photo on 8 1/2 x 11 photo paper

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Window on printer keeps saying wrong paper size. It used to work just fine.

Submitted: 10 months ago.Category: Printers
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Answered in 1 hour by:
10/6/2017
Technician: arsufi2002, Technician replied 10 months ago
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,833
Experience: Experience in all major branded printers
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Technician: arsufi2002, Technician replied 10 months ago

Did you select the paper size while printing?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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