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It's not printing text - only borders. Stylus NX430 2011.

Customer Question
It's not printing text...

It's not printing text - only borders

Technician's Assistant: What's the make/model number of your printer? How old is it?

Stylus NX430 2011

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Macbook Pro OS Sierra

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have not been using my printer for a while b/c every time I use it something goes wrong. I have been printing out whatever I need at work, but I retired last week so no longer have that as an option.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I received a file from work and saved it as a PDF which looks fine when I preview it. But it only prints the boxes. I tried to use the printer by hard wiring it, but I can't find the cable to connect the printer to the computer

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
10/6/2017
Technician: Nathan, Engineer replied 10 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,457
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 10 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

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Satisfied Customers: 31,457
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Experience: Computer networking/repair. 12+ years experience.

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