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I need to connect wifi to my printer. HP Series 4500 about…

Customer Question
I need to...

I need to connect wifi to my printer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP Series 4500 about 5-6 years oled

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Runing windows 8 and PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have changed address and my compuer has been off for a while . have also chenged my internet provider at well.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I dont think so thanks

Submitted: 10 months ago.Category: Printers
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Answered in 30 minutes by:
10/6/2017
Technician: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 10 months ago

Could you please tell me this is the first time you are connecting your printer to the WiFi or you have tried earlier but it is not connecting?

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Customer reply replied 10 months ago
No I have had it connected before with another provider
Technician: Aparna Indresh,
 replied 10 months ago

Okay, please try to follow this link https://support.hp.com/us-en/document/c01977637 to connect your printer to the WiFi network and let me know if this helps.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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