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I need to connect wifi to my printer. HP Series 4500 about…

Customer Question
I need to...

I need to connect wifi to my printer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP Series 4500 about 5-6 years oled

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Runing windows 8 and PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have changed address and my compuer has been off for a while . have also chenged my internet provider at well.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I dont think so thanks

Submitted: 7 months ago.Category: Printers
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Answered in 30 minutes by:
10/6/2017
Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 446
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 7 months ago

Could you please tell me this is the first time you are connecting your printer to the WiFi or you have tried earlier but it is not connecting?

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Customer reply replied 7 months ago
No I have had it connected before with another provider
Technician: Aparna Indresh,
 replied 7 months ago

Okay, please try to follow this link https://support.hp.com/us-en/document/c01977637 to connect your printer to the WiFi network and let me know if this helps.

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