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I have the M1522nf Laser printer. Just installed a new

Customer Question
I have the M1522nf...

I have the M1522nf Laser printer. Just installed a new cartridge ansd it keeps saying install black cartridge. I jhave shut it off for a few seconds but that doesn't help.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP Laser Jet M1522nf. I have had probably 4 years.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened. It said replace cartridge so I went to Office Depot bought 36A Print cartridge that is suppose to be compatible with theM1522mfp

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Never have had an issue with this printe rbefore.

Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
10/6/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin, Printer and Office Equip. Specialist
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