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I replaced the ink cartridges and the ink light will not go…

Customer Question
I replaced the ink...

I replaced the ink cartridges and the ink light will not go off

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Epson stylus nx 110

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just started yesterday , it had a line through the pages so I thought it was the ink . I cleaned them with the swabs and the light wont go off

Submitted: 8 months ago.Category: Printers
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Answered in 31 minutes by:
10/5/2017
Technician: Sudipto, Engineer replied 8 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,084
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 8 months ago

Do you use genuine Epson ink cartridges?

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Customer reply replied 8 months ago
I have all the time except for this time , the black is a different brand
Technician: Sudipto, Engineer replied 8 months ago

OK, can you tell me the reason for the cartridges replacement?

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Customer reply replied 8 months ago
Lines were running through the pages .
Technician: Sudipto, Engineer replied 8 months ago

Sorry for replying you late, let me know when you want to continue.

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Customer reply replied 8 months ago
Ok , now is good
Technician: Sudipto, Engineer replied 8 months ago

Do you want to continue?

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Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,127
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi there, do you still need help with this?

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