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I replaced the ink cartridges and the ink light will not go…

Customer Question
I replaced the ink...

I replaced the ink cartridges and the ink light will not go off

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Epson stylus nx 110

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just started yesterday , it had a line through the pages so I thought it was the ink . I cleaned them with the swabs and the light wont go off

Submitted: 11 months ago.Category: Printers
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Answered in 31 minutes by:
10/5/2017
Technician: Sudipto, Engineer replied 11 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,196
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 11 months ago

Do you use genuine Epson ink cartridges?

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Customer reply replied 11 months ago
I have all the time except for this time , the black is a different brand
Technician: Sudipto, Engineer replied 11 months ago

OK, can you tell me the reason for the cartridges replacement?

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Customer reply replied 11 months ago
Lines were running through the pages .
Technician: Sudipto, Engineer replied 11 months ago

Sorry for replying you late, let me know when you want to continue.

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Customer reply replied 11 months ago
Ok , now is good
Technician: Sudipto, Engineer replied 11 months ago

Do you want to continue?

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Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,154
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi there, do you still need help with this?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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