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I cannot print from my computer. I get the message that the…

Customer Question
I cannot print from...

I cannot print from my computer. I get the message that the printer is offline

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

MFC490CW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About one week someone sent multiple faxes

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
10/5/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,219
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Does your PC computer have Windows XP, Vista ,or 7 or 8 or 10?

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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