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Can not send print to printer. HPofficejetpro 6968. Dell…

Customer Question
Can not send print...

Can not send print to printer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HPofficejetpro 6968

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Weeks, I' ve been in and out of hospital.

Submitted: 10 months ago.Category: Printers
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Answered in 6 minutes by:
10/5/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 10 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

May I know the exact response you are getting while trying to print from the computer?

Are you able to copy like Xerox without using the computer?

Thank you.

Shefin

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Customer reply replied 10 months ago
USB cable, Yes,Message says to go hpinstantin.com for information, no
Technician: Shefin, Printer and Office Equip. Specialist replied 10 months ago

Hi,

Are you able to copy like Xerox without using the computer?

Thank you.

Shefin

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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