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HP OFFICEJET 6968 bOUGHT 4 OR 5 MONTHS AGO,NEVER TURNED ON…

Customer Question
HP OFFICEJET 6968 bOUGHT...

HP OFFICEJET 6968 bOUGHT 4 OR 5 MONTHS AGO,NEVER TURNED ON (BACKUP FOR MUCH USED J4680) ORIGINAL PACK OF INK CARTRIDGES LOST. NEED TO ORDER NEW SET OF SPECIAL INKS FOR INITIAL STARTUP. PERHAPS THERE IS AN ORDER NIUMBER?

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

IT HAS NEVER EVEN TURNED ON TILL NOW. "REGULATORY MODEL NUMBER NPRC-1501-02. PRODUCT NUMBER IS ***** BEST I CAN DO UNLESS YOU HAVE OTHER QUESTIONS

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC WINDOWS 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

TO REPEAT, IT HAS NOT BEEN TURNED ON SINCE PURCHASE 6 MONTHS AGO. IT AS A VIRGIN,NEVER USED, NEED START UP INKS FOR NEW PRINTER. NO OTHER INFORMATION IS AVAILABLE. yOUR QUESTIONS ARE NOT RELEVANT.

Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
10/5/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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Category: Printers
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