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Unable to scan. Says error. Epson WF-3620/WF3640 New. Dell…

Customer Question
Unable to scan. Says...

Unable to scan. Says error

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Epson WF-3620/WF3640 New

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Tried for the first time now. On printer when I push start bar says communication error. I don't have a icon for printer on computer. Did not come up when set up.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Could not run set up CD.

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
10/5/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,763
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the scanner/printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 11 months ago
USB
Technician: Jason Jones, Technician replied 11 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 11 months ago
Does it cost more?
Technician: Jason Jones, Technician replied 11 months ago

There is an additional fee, but that will be the final charge.

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Customer reply replied 11 months ago
no
Customer reply replied 11 months ago
Never mind!!!! Just want my NEW Printer to work! Ill figure it out
Technician: Jason Jones, Technician replied 11 months ago

I will send in your refund request.

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