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My brother 7340 suddenly refused to allow me to open a

Customer Question
My brother 7340 suddenly...

My brother 7340 suddenly refused to allow me to open a document that I scanned. It says "can't open app." what to do?

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Computer is a dell that is several years old, running smoothly otherwise, windows 10, 64 bitt

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC. Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About 2 weeks. Nothing unusual that I can recall

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No.... not that I can think of. Only other thing is that I'm in Hurricane Irma territory

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
10/5/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,745
Experience: 10+ years work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Please, note that you can click Reply to Expert to reply to me. A rating is only needed when we are finished.

Which type of file are you having issues with?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 11 months ago
one moment.... It's a word document, jPG file
Technician: Jason Jones, Technician replied 11 months ago

A JPG file is not a word document. May I remotely connect quickly and resolve this problem with file type handling?

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Technician: Jason Jones, Technician replied 11 months ago

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 38 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Technician: Jason Jones, Technician replied 11 months ago

Are you still with me?

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