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I can not connect to my Brother HL-L8260CDW printer. It is…

Customer Question
I can not connect...

I can not connect to my Brother HL-L8260CDW printer

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

It is brand new. The model number is *****

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell Optiplex 7010 PC; Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just opened the box with the printer about an hour ago.

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
10/5/2017
Technician: Jason Jones, Technician replied 10 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,486
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

How do you wish to connect the printer to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 10 months ago
WIFI [WIRELESS]
Technician: Jason Jones, Technician replied 10 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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