Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Says i have paper jam but i opened the rear slot and can't…

Customer Question
Says i have paper...

Says i have paper jam but i opened the rear slot and can't find any paper

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Canon mg5420

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 8

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We were printing photos on small paper

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 29 minutes by:
10/5/2017
Technician: Russell H., Printer and Office Tech replied 10 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,940
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
What is the exact and full message, and/or error code, showing on the printer itself, please?

And, look inside the printer, as if to change cartridges, also. Is there any paper there?

And remove the paper stack, of blank paper, and look into the printer's interior from there...

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,940 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I tried to print a photo and it jammed. I don't know how to
I tried to print a photo and it jammed. I don't know how to get it cleared. Jean … read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
19 satisfied customers
I HAVE A CANON MS5220 PIXMA and I cannot get rid of an error
I HAVE A CANON MS5220 PIXMA and I cannot get rid of an error message. Error stated is C0000. I have turned off the printer several times and turned it back on, but I still get the flashing YELLOW ligh… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a Canon iP100. The yellow light is flashing three times,
I have a Canon iP100. The yellow light is flashing three times, indicating a paper jam. That started right after the photo paper did not feed all the way in during printing. There is no paper insight,… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Cannon MP620B printer will feed the paper properly from
My Cannon MP620B printer will feed the paper properly from the back tray and moves correctly through the print head area but instead of exiting out the front gets caught and bunches up inside the prin… read more
LOAJ3256
LOAJ3256
FOUNDER
Vocational, Technical or Trade School
676 satisfied customers
I have a Canon MX700 and the a piece of paper is jammed in
I have a Canon MX700 and the a piece of paper is jammed in there. It is jammed so tight we can't move the paper and ends keep ripping every we time we pull it. Is there any way to release the paper?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Paper jam in Pixma Pro9000 Mark II printer--single page partially
Paper jam in Pixma Pro9000 Mark II printer--single page partially printed, and overprinted. Won't move in any direction. Also paper in paper feed is stuck and can't be pulled out. How do I advance pap… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
I tried to print a photo on a 4 X 6 photo paper on my MX7600
I tried to print a photo on a 4 X 6 photo paper on my MX7600 printer. The photo paper jammed inside the printer, and I can't see it anywhere. The error message says its in the paper output slot.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a canon MP830 and it has a paper jam right now but Im
I have a canon MP830 and it has a paper jam right now but I'm unable to reach the piece of paper to get it out… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
CANON PRINTER MP620 there is a paper jam the error
CANON PRINTER MP620 there is a paper jam the error message says rear cover we can not find the paper.... do you remove the rear cover ???… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I cant get the head alignment corect. If I do it by the instruc
I can't get the head alignment corect. If I do it by the instruction manual it only prints one page with Letter A-g and Number +7 -5 over the range of black and blue. These are not all true colours an… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
Hi, Canon. I have a Canon PIXMAMP610 printer. I had a sheet
Hi, Canon. I have a Canon PIXMAMP610 printer. I had a sheet of unusually-thin paper in the paper carrier and made a print. The paper wrapped itself around the roller in the printer and I can't get it … read more
Russell H.
Russell H.
Printer and Office Tech
12,940 satisfied customers
I have paper jam in output slot error message on MP610. This
I have "paper jam in output slot" error message on MP610. This started when a piece of photo paper jammed, but it did come out whole and I am 99% sure there is no paper or anything else stuck. The mac… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
it says the paper is stuck in the output slot. Have no idea
it says the paper is stuck in the output slot. Have no idea how to get to the output slot on the mp610… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Canon Pixma MP 830 - will not feed paper from lower cassete
Canon Pixma MP 830 - will not feed paper from lower cassete and top back feed tray on print requests. Message reads paper jam which I clear but happens again. Maint. roller clean does not help. Paper … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a Canon MP620 printer with a paper jam. I cant locate
I have a Canon MP620 printer with a paper jam. I can't locate the jam and the printer continues to say I have an error due to a paper jam. How do I look for that jam and how do I take it apart to find… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Canon MX700 printer readout says Error Paper output slot
My Canon MX700 printer readout says "Error" "Paper output slot" "The paper is jammed" "Clear the paper and press OK," but there is no paper jammed in the printer. I've cleaned inside with aerosol air … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a Canon MP600. I receive an error message stating
I have a Canon MP600. I receive an error message stating: Paper Output slot The paper output slot is jammed. Clear the paper and press OK. I have searched the printer several times and had my wife loo… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
I put a smaller piece of paper in my cassett tray and it says
I put a smaller piece of paper in my cassett tray and it says paper jam how do I get into it to remove it? Cannon PIXMA MP620 series… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x