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I have a Brother HL-4150CDN that has a Ledger Size Tray, and…

Customer Question
Hello. I have a...

Hello. I have a Brother HL-4150CDN that has a Ledger Size Tray, and it although it has satisfactorily printed in full Ledger size output in the past, for some reason it now prints the info in Letter size on the Ledger size paper. I'm not sure what I did, but is there some way I can change this back to printing Ledger size on the Ledger paper in the tray?

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

This is what comes up HL-4150CDN Ver.1.00 en-US

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC but I'm having trouble locating the OS

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just since yesterday. Apparently I loaded Ledger paper without removing the Letter paper already loaded in the tray. Not sure why I did that.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, that's it. Does the OS make a difference or do I still need to confirm that?

Submitted: 10 months ago.Category: Printers
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Customer reply replied 10 months ago
Hello. Are we connected?
Customer reply replied 10 months ago
Hello?
Answered in 22 minutes by:
10/5/2017
Technician: Suhasini Velu,
 replied 10 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. Sorry, just now saw your question.

I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Suhasini Velu,
 replied 10 months ago

SO your brother printer is now printing data in letter size on a ledger size paper and you are trying to fix that. Am I right?

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Customer reply replied 10 months ago
Exactly! (I wasn't sure if I explained the issue correctly or not!)
Technician: Suhasini Velu,
 replied 10 months ago

I got it! That's alright. Please hold.

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Customer reply replied 10 months ago
Ok. Thanks.
Technician: Suhasini Velu,
 replied 10 months ago

Thank you!

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Technician: Suhasini Velu,
 replied 10 months ago

To adjust your Brother machine's paper type and size settings follow the instructions listed below:

To get the best print quality, set your Brother machine for the type of paper you're using.

You can use seven sizes of paper for printing and copying: Letter, Legal, Ledger, A3, A4, A5, and 4 x 6 in (10 x 15 cm).
For MFC users, you can use five sizes for printing faxes: Ledger, Letter, Legal, A3, and A4.

When you change the size of the paper you load into your Brother machine, you must also change the machine's Paper Size setting.

  1. Press MENU.
  2. Press the up or down arrow key to display General Setup.
  3. Press General Setup.
  4. - For MFC users :
    Press the up or down arrow key to display Tray Setting, and press it.

    - For DCP users :
    Press Tray Setting.

  5. Press Tray #1 or Tray #2.
  6. Do one of the following:
    • If you selected Tray #1, please follow these steps:
      1. - For MFC users :
        Press the left or right arrow key to display the paper size options, and press the paper size you want to use.

        - For DCP users :
        Press and select the paper size you want to use.

        You can select Letter, Legal, Ledger, A3, A4, A5, or 4 in x 6 in (10x15cm).

      2. Press the paper type you want to use.
        You can select Plain Paper, Inkjet Paper, Brother BP71, Other Glossy, or Transparency.
    • If you selected Tray #2, please follow these steps:
      1. Press Letter, Legal, Ledger, A3, or A4.
  7. Press Stop/Exit.
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Technician: Suhasini Velu,
 replied 10 months ago

Please let me know whether if this works. I will wait.

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Customer reply replied 10 months ago
I'm trying it now. Will confirm in a minute. I'm apparently an MFC User because I have to navigate through an LED screen to get to different settings. I found the Paper setting and scrolled through it, but out of all the different sizes, Ledger doesn't come up. It has Letter, and Legal, and all the various other sizes, but no Ledger option. (I've successfully printed Ledger output on Ledger paper on this machine before yesterday). The printer definitely has a Ledger size capable Tray. Also, the Properties that come up in my PC printer Settings on my PC show Ledger as an optional size.
Technician: Suhasini Velu,
 replied 10 months ago

Okay. Will wait and let me make further research on it.

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Technician: Suhasini Velu,
 replied 10 months ago

Please try to follow this link.

I think this would be helpful for you!

http://support.brother.com/g/b/faqend.aspx?c=za&lang=en&prod=mfc6490cw_all&faqid=faq00002587_000

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Customer reply replied 10 months ago
Did not fix the problem. Can't see anything that is wrong with the settings.It should be printing Ledger on Ledger but it is not.
Technician: Suhasini Velu,
 replied 10 months ago

Okay, may be resetting the printer could help let me check how this particular model can be reset. Please hold.

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Technician: Suhasini Velu,
 replied 10 months ago

Can you please check on your printer menu if you find any option as RESET

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Customer reply replied 10 months ago
there is.
Technician: Suhasini Velu,
 replied 10 months ago

Please try to select it and the reset should happen on your printer.

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Customer reply replied 10 months ago
I reset it but still the same result. {:>(
Technician: Suhasini Velu,
 replied 10 months ago

I am so sorry. Just stay connected will be back to you on what can be done further.

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Customer reply replied 10 months ago
Ok. Thank you for your Patience.
Technician: Suhasini Velu,
 replied 10 months ago

I must thank you for yours!

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Technician: Suhasini Velu,
 replied 10 months ago

Am so sorry! I couldn't find any other solution. So let me opt out from this so other experts could help you with this.

Thank you!

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Customer reply replied 10 months ago
Ok. I'll wait to hear from someone. Thank you anyway for your effort.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

How are you?

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Customer reply replied 10 months ago
Sorry. I stepped away from my desk I'm fine. How are you?.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Hi

Are you connected to it USB or wireless?

Thanks

Kris

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Customer reply replied 10 months ago
Found the problem! Thanks anyway for your assistance.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

OK great, what was it?

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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