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The printer had a paper jam and I cleared it except I think…

Customer Question
The printer had a...

The printer had a paper jam and I cleared it except I think for a small scrap which I cannot access some where under the the front right. Won't clear

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

PIXMA MP990 7 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

The computer is a Vaio and has Windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It only happened today when the paper jammed. It was screwed up and somewhat torn. I got most of it out except one small scrap which I managed to remove thereafter and then however I suspect another small scrap remained but I cannot see it.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The ink tray will move manually but stops when turning on in the middle and I get an error message

Submitted: 10 months ago.Category: Printers
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Answered in 7 minutes by:
10/5/2017
Technician: Bhavik Joshi, Computer Software Engineer replied 10 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Printers
Satisfied Customers: 1,008
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Technician: Bhavik Joshi, Computer Software Engineer replied 10 months ago

I can help you with this, There is detailed documentation available for your printer model by Canon. Please see the steps mentioned in below link :-

https://support.usa.canon.com/kb/index?page=content&id=ART130595

Please follow all the steps one by one from the top so that you do not miss any place.

Let me know how it goes !!

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Technician: Bhavik Joshi, Computer Software Engineer replied 10 months ago

Did this fix your problem ?

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