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Error 97 turn off/on still not working. Epson WF-3620.

Customer Question
Error 97 turn off/on...

Error 97 turn off/on still not working

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epson WF-3620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Printer Feb 2016

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

HP Laptop just purchased Word 2016

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

On 09.05.17 correctly installed your Epson

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
10/5/2017
Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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