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I have an Epson Scanner Epson Perfection 4180 Photo. able to…

Customer Question
I have an Epson...

I have an Epson Scanner Epson Perfection 4180 Photo. I am NOT able to open it. I mean it is connected to my computer, but won't open, and please help me make it work. Thanks!

Technician's Assistant: What's the make/model number of your printer? How old is it?

I just gave it to you above. Should I retype it???

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I have an Epson Scanner Epson Perfection 4180 Photo. I am NOT able to open it. I mean it is connected to my computer, but won't open, and please help me make it work. Thanks!

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I am now starting to use it again. Been idle for a while.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No really, I just want to scan and I need it to work. Thanks

Submitted: 10 months ago.Category: Printers
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Answered in 2 minutes by:
10/5/2017
Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

What exactly happens when you try to open it? What error do you get?

Please let me know

Thank you

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Customer reply replied 10 months ago
No prompt, or anything, but turned on, connected , so how do I use it?
Customer reply replied 10 months ago
Still there???
Technician: Richard, Technician replied 10 months ago

Yes I am still here

Do you mean you are unsure how to perform a scan on the unit?

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Customer reply replied 10 months ago
C'mon Richard I know how to do that. But again, I do NOT see the scanner or prompt anywhere on my computer.
Customer reply replied 10 months ago
Where on the computer is it "park" ???? Normall, It's there and I just "click" or activate. Now I don't see it.
Technician: Richard, Technician replied 10 months ago

Which program do you do use to perform your scanning?

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Customer reply replied 10 months ago
Please respond!
Technician: Richard, Technician replied 10 months ago

I did, I will repeat.

Which program do you do use to perform your scanning?

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