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I have changed my modem/router and need to reinstall my

Customer Question
I have changed my...

I have changed my modem/router and need to reinstall my Workforce 645 for WIFi network. How do I do that?

Technician's Assistant: What's the make/model number of your printer? How old is it?

It is a Workforce 645. It is about 6 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS-10x

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Ever since I bought my own modem/router. It is an ARRIS, with Comcast, I had another type

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 11 months ago.Category: Printers
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Answered in 1 minute by:
10/5/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,348
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

What you need to do is put the disk in that originally came with the printer

Run the installation again and this will allow you to install the printer on your new network

Once done you can then again print

Let me know how you go please

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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