How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5081
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I am trying to print some documents, my printer's name is

Customer Question

Hi, I am trying to print some documents, my printer's name is ***** ***** MB2040, but I get an error Printer not responding'-message', I have checked everythingand all seems fine.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: It is about 2 years I think, the model is Maxify MB2040
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell inspiron 15 3000 series laptop, windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: It firstly gave the message that the printer is not connected, the problem started last week.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Yes, we hardly print with it, we mostly use it for copying and scanning.
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please