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I Have replaced my PIXMA MG 2400 printer with a new MG 2540…

Customer Question
I Have replaced my...

I Have replaced my PIXMA MG 2400 printer with a new MG 2540 and completed the installation by using the CD provided. Since then, this printer refuses certain tasks, like printing emails and pics from my printer files, instead it only prints pics from " My image garden" Please help

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

Brand new no but my previous MG2400 series did all those tasks

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows 7 basic

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It only started after installing the new printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
10/5/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,271
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

What happens when you try to print there?

Please let me know

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Technician: Richard, Technician replied 11 months ago

Do you still need assistance?

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Customer reply replied 11 months ago
Working like magic, thanks a lot
Technician: Richard, Technician replied 11 months ago

You are welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

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Richard, Technician
Category: Printers
Satisfied Customers: 48,271
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Experience: Printer and scanner problem resolver for over 15 years

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