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It wont print black and says allignment failed. Hp

Customer Question
It wont print black...

It wont print black and says allignment failed

Technician's Assistant: What's the make/model number of your printer? How old is it?

Hp photosmart 7510

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I just replace all the ink besides the small black, which to be fair is empty, i cleaned the cartridges twice. mac right now

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was trying to align the cartridges. it's been a while since its been used, months

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think thats it

Submitted: 10 months ago.Category: Printers
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Answered in 9 minutes by:
10/5/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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