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My Cannon MX922 WI.FI printer is stuck in in a mode where it…

Customer Question
My Cannon MX922 WI.FI printer...
My Cannon MX922 WI.FI printer is stuck in in a mode where it is saying that I need to cancel the printing, shut down and reboot. This was after I just reloaded the paper tray. The problem is that I see nowhere on the printer that I can cancel. I have tried shutting down, even unplugging it but no change. .???
Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
10/4/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
Just today for first time.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 10 months ago
It’s done. I have not reconnected the power supply
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Can you reconnect it please and give it a go now?

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