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I changed the black cartridge - it didn't work. I changed…

Customer Question
I changed the black...

I changed the black cartridge - it didn't work. I changed all cartridges - it doesn't work.

Technician's Assistant: What's the make/model number of your printer? How old is it?

It is about 6 months old, it's an Epson XP-434

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc and windows 8.1

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

As soon as it ran out of available cartridges, it stopped. I've had a problem with it ever since I bought it, but I used to be able to work around it ...scanner took about 20 minutes to scan ..

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I asked someone to fix it for me, and he did - it produced exactly 3 prints, then the pages run through but nothing is printed on them

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
10/4/2017
Technician: Nathan, Engineer replied 10 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,462
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 10 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.

Best regards,

Nathan

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Technician: Nathan, Engineer replied 10 months ago

Hello, it appears your question is still open.

Do you need more help with this?

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Category: Printers
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