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I have a brother color printer.....but I never use color…

Customer Question
I have a brother...

I have a brother color printer.....but I never use color printing....just black ink....I've never replaced the color jets....just the black one, and that has worked fine for me, until today. Trying to make a copy it now says I have to replace all the color jets. I inserted a new black jet, but it still won't let me print....HELP

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

Not sure how old...maybe 5 yrs??? where would I find the model number??

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing....just hadn't printed anything for a few days

Submitted: 10 months ago.Category: Printers
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Answered in 14 minutes by:
10/4/2017
Technician: Tech Ben, Information Systems Manager replied 10 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please give the printer a Reboot :

1) Remove the power adapter

2) Press and HOLD told the power button for 60 seconds

3) Do not release HOLD but Plugin the power adapter.

4) Turn the device on and check if the issue persists.

Thanks,

Kumar

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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