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The printer is making indentations on the paper. Brother…

Customer Question
Hello! The printer...

Hello! The printer is making indentations on the paper.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Brother HL-3170cdw 2 yrs

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing really. Just started noticing it one day

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yeah. I'm also getting messages about the drum

Submitted: 10 months ago.Category: Printers
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Answered in 13 minutes by:
10/4/2017
Technician: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 10 months ago

Could you please tell me the error message which you are getting about drum?

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Customer reply replied 10 months ago
It just says drum I believe. I took each ink cartridge out and moved the green tab back and forth to make it work a little longer.
Customer reply replied 10 months ago
Can you just tell me what to do?
Technician: Aparna Indresh,
 replied 10 months ago

Please refer this link https://help.brother-usa.com/app/answers/detail/a_id/75431/~/paper-comes-out-wrinkled%2C-creased-or-indentation and let me know if this helps.

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Customer reply replied 10 months ago
No
Technician: Aparna Indresh,
 replied 10 months ago

Is it still doing the same thing?

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Customer reply replied 10 months ago
There was nothing wrong as noted when I opened the back of the printer.
Customer reply replied 10 months ago
I am getting ready to leave my office for the day. I will reach out to you again on Friday.
Technician: Aparna Indresh,
 replied 10 months ago

Sure, Please reach out to me i will try my level best to provide the solution of this issue.

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Customer reply replied 10 months ago
How do I reach out specifically to you to continue this conversation?
Technician: Aparna Indresh,
 replied 10 months ago

Just leave a message here i will be getting a notification of it.

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