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My blue tooth wont work. Hp officejet 100 mobile printer I…

Customer Question
My blue tooth wont...

My blue tooth wont work

Technician's Assistant: What's the make/model number of your printer? How old is it?

Hp officejet 100 mobile printer I think it is a L411a

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Lenovo yoga windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have been struggling with this problem for the past year sometimes it works sometimes not I have checked both Bluetooth on computer and on printer they seem to be on

Submitted: 10 months ago.Category: Printers
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Answered in 7 minutes by:
10/4/2017
Technician: Tech Ben, Information Systems Manager replied 10 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let me know since when you are having this issue?

Thanks,

Kumar

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Customer reply replied 10 months ago
I have had this issue off and on for the past year.
Technician: Tech Ben, Information Systems Manager replied 10 months ago

Do you have all proper drivers installed in your system? Is the printer connecting normally with other systems?

Thanks,

Kumar

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Customer reply replied 10 months ago
I believe so it has worked before
Technician: Tech Ben, Information Systems Manager replied 10 months ago

Okay.. Let me provide the download links for your Yoga Laptop.

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Customer reply replied 10 months ago
I have tried to reconnect the printer and i need a passcode but I dont Have it
Technician: Tech Ben, Information Systems Manager replied 10 months ago

Is it showing on the Printer?

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Technician: Tech Ben, Information Systems Manager replied 10 months ago

Please use the below driver Links and install it on your Lenovo Yoga :

http://ftp.hp.com/pub/softlib/software12/COL36711/mp-109108-4/OJ_SF_100ML411_Full_Win_WW_140_022.exe

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Customer reply replied 10 months ago
I dont know what to look for I looked on the back I do not see any pass code numbers.
Technician: Tech Ben, Information Systems Manager replied 10 months ago

Okay.. Please install the drivers first.

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Technician: Tech Ben, Information Systems Manager replied 10 months ago

Did the above solution work? Please do let me know if you need any further assistance.

Thanks,

Kumar

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Shefin
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