Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to scan something and it keeps telling me to…

Customer Question
I am trying to...

I am trying to scan something and it keeps telling me to wait a while

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Cannon 450 imprison. about a year and a half years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have not tried to scan in quite some time

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not at the moment

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
10/4/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,747
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
In the setting it keeps telling me it is off line. Cannon
Since Tuesday evening, it was fine all day on Tuesday and about 3 in the afternoon it quit printing and scanning … read more
Karl4You
Karl4You
IT Specialist and Tech Support
Computer Science
7 satisfied customers
I have a MG7766 Cannon printer. I have just replace Cyan ink
I have a MG7766 Cannon printer. I have just replace Cyan ink and the red light is on but keeps telling me. The tank cannot be recogised. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have Cannon pixma MP 760, Error is showing, Waste ink
I have Cannon pixma MP 760, Error is showing, Waste ink absorber is almost full, see users guide. I am struggling with the instructions. can I please say I bought generic inks and one leaked straight … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My HP Envy has started printing incomplete lines -- e.g.,
My HP Envy has started printing incomplete lines -- e.g., some lines will only show the lower half of the words. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I am getting error code0x97. WF-7620 2YEARS OLD. PC HP
I am getting error code0x97 JA: What's the make/model number of your printer? How old is it? Customer: WF-7620 2YEARS OLD JA: What kind of computer are you printing from (Mac or PC)? What Operating Sy… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I purchased a new computer. I have used Cannon printers for
I purchased a new computer. I have used Cannon printers for years with no problem installing them on my computer. Yesterday I placed the CD for my printer to install in the new computer. Success or so… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Quite some time ago the printer stopped working. It seemed
Quite some time ago the printer stopped working. It seemed to have overheated. It has been sitting unrepaired, even undiagnosed as to what the problem was/is. I was checking on line here just now to s… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I m trying to connect my fax it is telling me to hold down
I m trying to connect my fax it is telling me to hold down the WPS button I don't know what that is? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,186 satisfied customers
My printer keeps getting black lines in it. We Go to
my printer keeps getting black lines in it. We Go to maintenance and cleaning the fixing unit but after a few more copies it continues to have the black lines through it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
Labelwriter 450 twin spits out labels and I can't make it
labelwriter 450 twin spits out labels and I can't make it stop unless I unplug it! Help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I'm using a dymo label writer 450 to do my FBA shipping with
i'm using a dymo label writer 450 to do my FBA shipping with amazon.com and i get a message saying dymo printer out of paper.. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
619 satisfied customers
My MX 892 has stopped printing. When I send a document from
My MX 892 has stopped printing. When I send a document from the PC to the printer, it appears to be sent okay, and the printer appears to be functioning normally, and it goes through what appears to b… read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
19 satisfied customers
A neighbor installed the Cannon Pixma MG7720 for me. I have
A neighbor installed the Cannon Pixma MG7720 for me . I have an Apple Macbook Pro. I know very little about it. Now my problem there are no instructions on how to copy pictures I put into the Cannon a… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
Canon MX892 all-in-one has error message B200. Copy blue
Canon MX892 all-in-one has error message B200. Copy blue light is blinking. I have thoroughly cleaned the ink jets and the associated assembly as per Cannon directions. Thus far nothing works to reboo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I am using a Canon PIXMA MX330 on my Macintosh printer. It
I am using a Canon PIXMA MX330 on my Macintosh printer. It has worked great until today, when I tried to print an e-mail. I got a printer error mssge saying it could not recognize something, I believe… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Cannon MP500 printer/scanner and have recently upgraded
I have a Cannon MP500 printer/scanner and have recently upgraded my computer system to the Windows 7. I tried to print pictures today and I have 2 problems. One has been happening for a while but seem… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Cannon PIXMA M190 printer. I tried to scan and print,
I have a Cannon PIXMA M190 printer. I tried to scan and print, the machine starts to cycle the ink carriage but in less than 2 seconds gear noise (screech) is heard and the error symbol shows as E-2. … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I want to scan a document into the computer documents in a
I want to scan a document into the computer documents in a format that would allow me to do so. At this point it appears I can only only scan in a PDF format which don't allow changes to be made.… read more
carlbradshaw
carlbradshaw
Associate Engineer
Associate Degree
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x