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Cannot type the password onto thecomputer screen. The first…

Customer Question
Cannot type the password...

Cannot type the password ***** thecomputer screen. The first letter is c and Ican only get b or c

Technician's Assistant: What's the make/model number of your printer? How old is it?

Envy 4520

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was with Comcast for inter services and I switched to At&t and ever since the switch I cannot print fr0m the internet. I only have one wire the wire to the electricity source.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That is it.

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
10/4/2017
Technician: Jason Jones, Technician replied 10 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,460
Experience: 10+ years work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Please, note that you can click Reply to Expert to reply to me. A rating is only needed when we are finished.

How may I help you today?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 10 months ago
Why do I have to give a $5 deposit when I already purchases the extended warranty
Technician: Jason Jones, Technician replied 10 months ago

You are on the Justanswer.com website. You are not on the HP website. Nobody here works for free. Are you on the wrong website?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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