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Just tried to install a laserjet 2652 which i bought

Customer Question
Just tried to install...

Just tried to install a laserjet 2652 which i bought yesterday. i downloaded as instructed and there seemed to be confusion as to whether it was connected to wireless or not. i scanned one page and it was fine. i tried to print one page both with and without usb and i get nothing. i am pulling my hair out

Technician's Assistant: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?

Bought it yesterday it is a deskjet 2652

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have not been able to print a single page

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just help

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
10/4/2017
Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,313
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

It sounds like you have installed the software for your printer but it still will not print, is this correct?

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Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

Thank you. The easiest way for me to fix this issue will be through Secure Remote Access. I can connect to your computer and work on it directly . Would you like me to do this now?

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Customer reply replied 10 months ago
no too expensive
Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

Okay, I can try to walk you through it. Please connect the printer via USB and turn it on.

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Customer reply replied 10 months ago
done
Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

Now click on the Start Menu > Settings (the little gear on the left side) > Devices > Printers & Scanners

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Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

Do you see your deskjet 2652 listed under Printers & Scanners?

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Customer reply replied 10 months ago
text says that you have sent me a reply but none arrived
Customer reply replied 10 months ago
on/off button of printer flashing
Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

Here it is again:

Now click on the Start Menu > Settings (the little gear on the left side) > Devices > Printers & Scanners

Do you see your deskjet 2652 listed under Printers & Scanners?

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