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Mf4370dn won't show a scanner option. cant find printer on…

Customer Question
Mf4370dn won't show a...

Mf4370dn won't show a scanner option. cant find printer on Mac

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Mf4370dn

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac sierra (updated)

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This morning. won't recognize scanner

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

You did this last time. sent me away and I got nowhere

Submitted: 10 months ago.Category: Printers
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Answered in 12 minutes by:
10/4/2017
Technician: Jason Jones, Technician replied 10 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,487
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the scanner/printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 10 months ago
USB
Canon mf4390dn
Mac Sierra
Technician: Jason Jones, Technician replied 10 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 10 months ago
USB connection. Can't find the scanner option for this printer.
Customer reply replied 10 months ago
scanner driver has been installed.
Technician: Jason Jones, Technician replied 10 months ago

May I connect with you remotely to troubleshoot the issue directly?

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